Communication Challenge
Management and LeadershipTraining module
Communicating Effectively with Challenging People
Who should attend
This workshop teaches practical communication skills and is
designed for managers, team leaders, supervisors, people who work
alone and all those involved in building and maintains staff and
customer relationships |
 |
Overview
Being able to work in harmony
with other s on the team is critical to workplace success and
productivity. Just as important is the ability to quickly identify
the concerns of an angry customer and communicate effectively to
create a win-win solution.
This interactive workshop enables you to learn a range of practical
techniques for communicating with challenging people. You will get
the opportunity to fine tune your own reaction strategies as well
as developing a awareness of ‘how’ to communicate in order to get
the desired outcome.
Productivity Improvements
• Understanding
how our own B.E.A.F (beliefs, expectations attachments and fears)
influences our reactions to others
• Identifying and being responsible for how we react internally and
externally when we are challenged y others
• Using communication techniques to calm down an angry
customer
• Using the problem ownership model to solve the issue with in a
results based manner with empathy
• Strategies for getting into rapport with people to create a
win-win outcome
| Date |
Venue |
Time |
Presenter |
Investment |
|
2010
|
|
|
|
|
|
May
Thursday
06
|
Chamber
of
Commerce
Invercargill
|
9:00am
to
4:00
|
Kate Logan
Profile
|
$320 member
$420 non member
Excl gst |
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